In this article, you will learn about the backup policy policies of deleted applications and servers for Cloudways Flexible and Autonomous platforms, guiding you through the nuances of recovery and deletion scenarios.

First of all, please select your platform:

In Cloudways Flexible, all application backups are retained for a duration of 14 days after server deletion. Beyond this timeframe, recovery of applications becomes impossible, and Cloudways bears no responsibility for potential data loss.

Servers can be removed either manually by users or automatically by our system in specific scenarios such as unpaid invoices, insufficient funds, or unattended abuse reports.

We strongly recommend customers promptly reach out to us following any accidental or automated server deletion to maximize the chances of successful recovery.

In Cloudways Autonomous, there is no retention of application backups after deletion. Following the removal of an application, backups are immediately rendered unrecoverable. In such cases, Cloudways holds no responsibility for potential data loss.

Deletion can occur either manually by users or automatically by our system in specific scenarios, including unpaid invoices, insufficient funds, or unattended abuse reports.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.