Cloudways Copilot's Conversational Capability lets you talk to your Cloudways account the same way you would talk to a person.
Instead of clicking through multiple menus to find information or perform an action, you can simply type a question or request in plain language, such as "Is my server healthy?" or "Restart my application," and Cloudways Copilot will understand it and respond.
This guide explains what this feature is, what it can currently do, who can access it, and how to start using it.
Note:
Cloudways Copilot's Conversational Capability is currently in Private Preview. This means it is only available to a limited group of customers at this time. If you do not see this feature on your account, it is not yet available to you. Cloudways will notify eligible customers by email once they are given access.
What Is Cloudways Copilot's Conversational Capability?
Cloudways Copilot is your AI assistant on the Cloudways Platform. It already helps you monitor your servers and applications and alerts you if something needs your attention.
The Conversational Capability is a new way of interacting with Cloudways Copilot through a chat-style conversation. Instead of only receiving alerts or clicking through the dashboard, you can now ask Cloudways Copilot questions or ask it to perform tasks for you, in your own words, and get an immediate response.
For example, you can ask Cloudways Copilot to:
Check the health or performance of your server.
Get a summary of how your application is running.
Perform routine tasks, such as creating a server, creating an application, taking a backup, or clearing (purging) your application's cache.
Get guidance on how to complete a task on Cloudways, based on Cloudways' official help articles.
All of this happens within the Cloudways Platform, so you do not need to leave the page or use any separate tool.
How Does It Work?
When you type a request into Cloudways Copilot, it works out what you are asking for and responds in one of two ways:
If you are asking it to perform a task (for example, "create a new server"), Cloudways Copilot carries out the action for you on the Cloudways Platform.
If you are asking a question (for example, "how do I add a domain to my application?"), Cloudways Copilot answers using information from Cloudways' official Knowledge Base.
Important:
For your safety, Cloudways Copilot will always ask for your confirmation in the chat before carrying out any action that cannot be undone or that may affect your live server or application (for example, deleting a server). No such action is ever carried out automatically without your approval.
Who Can Use This Feature?
Cloudways Copilot's Conversational Capability is being rolled out gradually to a small group of customers before it becomes available to everyone. During this Private Preview stage:
The feature is only available to a limited, invited group of customers.
If your account has been selected, you will be notified by email, and the feature will be enabled (tagged) on your account.
Only the primary account holder can access and use this feature. Additional team members on the account cannot use it at this stage.
This feature is available to existing Cloudways Copilot users only, at no additional cost during the Private Preview period.
If you have not received an email about this feature, it is not yet available on your account. There is no action required from your side to request early access at this time.
How to Access Cloudways Copilot's Conversational Capability
If your account has access to this feature, you can start a conversation with Cloudways Copilot in a few different ways from the Cloudways Platform.
Option 1: From the Home Page
Log in to your Cloudways Platform account.
On your Home page, locate the Cloudways Copilot panel.
Click inside the "Ask Cloudways Copilot!" text box.
Type your question or request, and press Enter or click the send icon.
Option 2: From the Top Navigation Bar
From any page on the Cloudways Platform, click the Cloudways Copilot icon in the top navigation bar.
A chat panel will open on the right-hand side of your screen.
Type your question or request into the "Ask Cloudways Copilot!" box at the bottom of the panel.
Option 3: From the "Cloudways AI" Menu
From the left-hand navigation menu, click Cloudways AI.
Select Cloudways Copilot from the list.
This will open the full Cloudways Copilot page, where you can start a new conversation, view past conversations, and see your usage details, such as how many credits you have remaining.
On this page, you will also find a few ready-made suggestions to help you get started, such as:
Create Server
Create App
Backup server/app
Purge app cache
You can click any of these suggestions, or simply type your own request in the chat box.
What Cloudways Copilot's Conversational Capability Can Currently Do
Answer questions about your servers and applications on Cloudways, in simple language.
Perform common platform actions on your behalf, such as creating a server or application, taking a backup, or clearing a cache, after you confirm the action.
Provide guidance based on official Cloudways Knowledge Base articles.
Keep a record of actions it performs, so you can review what was done and when.
What It Cannot Do Yet
As this feature is still in its early stage, a few capabilities are not yet available. These are expected to be added in future updates:
You cannot yet ask Cloudways Copilot to explain or discuss a specific alert or incident it has already flagged.
Cloudways Copilot can only help with topics related to the Cloudways Platform. It cannot answer general questions unrelated to Cloudways.
Team members added to your account cannot use this feature yet. It is currently limited to the primary account holder.
You cannot yet attach files, images, or voice notes to your conversation, or choose which AI model powers your conversation.
Frequently Asked Questions
Is there any extra cost to use this feature?
No. During the Private Preview period, Cloudways Copilot's Conversational Capability is included as part of your existing Cloudways Copilot plan, at no additional cost.
Why can't I see this feature on my account?
This feature is currently available only to a limited group of invited customers. If your account is selected, you will receive an email, and the feature will be enabled for you automatically.
Can my team members use this feature?
Not at this stage. Access is currently limited to the primary account holder only.
What happens if I ask Cloudways Copilot to do something risky, like deleting a server?
Cloudways Copilot will always show you a confirmation message in the chat before carrying out any action that could affect your live server or application. It will only proceed once you approve it.
Can I ask Cloudways Copilot questions unrelated to Cloudways?
No. Cloudways Copilot is designed to help only with tasks and questions related to the Cloudways Platform.
That's it! We hope this article was helpful.