Cloudways AI Website Builder helps you create a new website by describing the type of website you want to build. The AI generates the website structure, design, and initial content, which you can then customize using the AI editor.
This article answers frequently asked questions about Cloudways AI Website Builder plans, pricing, AI credits, credit top-ups, subscription changes, and supported workflows.
Cloudways AI Website Builder Plans
What is the difference between the Free and Pro plans?
The Free and Pro plans provide different levels of access to Cloudways AI Website Builder features and AI credits.
The Free plan is provided once per account and is suitable for users who want to try the AI Website Builder to test its capabilities and features, before committing to a paid monthly plan.
The Pro plan is suitable for users who need access to build and iterate their website using the AI Website Builder with a more monthly AI credit allowance.
The exact features, limits, and pricing available for each plan are displayed on the Cloudways Platform when you create or manage an AI Website Builder application.
How many AI credits are included with the Pro plan?
Each AI Website Builder application on the Pro plan receives 20 AI credits per calendar month.
These credits are assigned to the individual application. Credits included with one application cannot be used by another application.
How many AI credits are included with the Free plan?
The Free plan includes a limited number of AI credits (8 AI Credits, 1 used for Generation, 7 for edits). The available credit allowance is displayed when you select the Free plan on the Cloudways Platform.
Can I use credits from one application on another application?
No. Monthly per application AI credits are assigned separately to each AI Website Builder application.
For example, credits included with Application A cannot be transferred to or used by Application B.
Top-up AI credits follow different usage rules, depending on how they are assigned to your Cloudways account. Please see the next section for more details.
AI Credits
What are AI credits?
AI credits are units used when you generate or modify website content through AI Website Builder features.
An AI credit may be consumed when you ask the AI editor to perform an action, such as generating content, changing a section, or creating a website element.
The number of credits used may depend on the AI action being performed.
What are per-app AI credits?
Per-app AI credits are the monthly credits included with an individual AI Website Builder application.
For applications on the Pro plan:
Each application receives 20 AI credits.
Credits renew on the first day of every calendar month.
Unused monthly credits do not carry forward to the next month.
Credits cannot be transferred between applications.
The term calendar month means the period beginning on the first day of a month and ending on the last day of that month.
When are per-app AI credits renewed?
Per-app AI credits are renewed on the first day of every calendar month.
The renewal date is not based on the date when you subscribed to the plan.
For example, if you subscribe on July 20, the next monthly credit renewal occurs on August 1.
Do unused per-app AI credits carry forward?
No. Unused per-app AI credits expire at the end of the calendar month.
A new monthly credit allowance is added on the first day of the next calendar month.
For example, if an application has 5 unused monthly credits remaining on July 31, those credits do not carry forward to August.
What happens when I use all my monthly AI credits?
When you use all the monthly AI credits included with your application, you may need to wait for the next monthly renewal or purchase additional AI credits.
Purchased credits are called top-up credits.
AI Credit Top-Ups
What are top-up credits?
Top-up credits are additional AI credits that you purchase after using some or all of your included monthly credits.
They allow you to continue using eligible AI Website Builder features without waiting for your monthly credits to renew.
What is the difference between per-app AI credits and top-up credits?
Per-app AI credits are included with an individual AI Website Builder plan. Top-up credits are purchased separately.
The main differences are:
Credit Type | How You Receive Them | Renewal | Carryover |
Per-app AI credits | Included with an individual application plan | Renew on the first day of every calendar month | Do not carry forward |
Top-up credits | Purchased separately | Do not renew automatically as monthly credits | Carry forward until used |
Do top-up credits expire at the end of the month?
No. Unused top-up credits carry forward to the next month.
They remain available until they are consumed.
AI Credit Top-Up credits remain available based on the following conditions:
Top-Up credits expire 12 months after the purchase date; or
Top-Up credits expire 30 days after the last active AI Website Builder application license is removed from the account.
The earlier of these two conditions determines when the credits expire.
Which credits are used first?
When both monthly credits and top-up credits are available, the Cloudways Platform determines the order in which the credits are consumed.
You can check your available credit balance from the AI Website Builder application or credit management area on the Cloudways Platform.
Can I purchase top-up credits before using all my monthly credits?
The available top-up options are displayed on the Cloudways Platform. You can purchase additional credits when the top-up option is available for your account and application.
Are top-up credits included in the monthly subscription price?
No. Top-up credits are purchased separately from the Free or Pro plan subscription.
The price and number of credits included in each top-up package are displayed before you confirm the purchase.
Pricing and Billing
How does tiered pricing work?
Cloudways AI Website Builder may use tiered pricing based on the number of eligible
AI Website Builder applications included in your subscription.
A pricing tier is a pricing level that applies to a specific number or range of applications.
As the number of subscribed applications changes, the applicable pricing tier may also change. The Cloudways Platform displays the current tier, price, and included services before you confirm the subscription.
Is the subscription charged per application?
AI Website Builder plans and credits are generally associated with individual applications. However, the final amount may depend on the pricing tier and the number of eligible applications included in your subscription.
Always review the price summary displayed on the Cloudways Platform before confirming a purchase or subscription change.
Does each application receive its own monthly credits?
Yes. Each eligible AI Website Builder application receives its own monthly credit allowance according to its selected plan.
For example, if you have two Pro applications and each application includes 20 monthly credits, each application receives its own 20-credit allowance.
The credits are not combined into one shared monthly balance.
Where can I view the applicable price?
The applicable price is displayed on the Cloudways Platform when you:
Create an AI Website Builder application.
Select or change a plan.
Purchase additional AI credits.
Review or manage an existing subscription.
The displayed checkout or confirmation summary should be reviewed before completing the action.
Subscription Changes
What happens if I unsubscribe from the Pro plan?
When you unsubscribe from the Pro plan, the subscription remains subject to the cancellation terms displayed on the Cloudways Platform.
Depending on the applicable billing and cancellation policy:
Pro features may remain available until the end of the current billing period.
The application may lose access to Pro-only AI Website Builder features after the subscription ends.
Monthly Pro credits may no longer renew.
The application may be moved to the available Free plan or another applicable state.
Review the confirmation message shown during cancellation to understand when the change will take effect.
What happens to unused per-app credits after I unsubscribe?
Unused monthly per-app credits do not carry forward.
When the Pro subscription ends, any remaining monthly credits associated with that plan may no longer be available.
What happens to purchased top-up credits after I unsubscribe?
Top-up credits carry forward and are separate from the monthly per-app credit allowance.
However, access to those credits may depend on whether you still have an eligible AI
Website Builder application and an active Cloudways account.
Does unsubscribing delete my website?
Unsubscribing from an AI Website Builder plan does not necessarily delete the hosted application immediately.
However, the available website management, AI editing, hosting, and subscription options depend on the application status and the cancellation terms displayed on the Cloudways Platform.
Do not delete the application or server unless you intend to permanently remove the website and its data.
Using the AI Editor
Can I use the AI editor on an existing website?
No. The AI editor is designed for new websites created through Cloudways AI Website Builder.
It cannot currently be added to an existing website that was created manually, migrated to Cloudways, or built using another website creation method.
Can I convert an existing WordPress website into an AI Website Builder website?
No. An existing WordPress website cannot currently be converted into an AI Website Builder website.
To use the AI editor, you must create a new website through the Cloudways AI
Website Builder workflow.
You may manually move content from an existing website to the new website, but the AI editor cannot be directly installed on or connected to the original website.
Can I migrate an existing website and then use the AI editor on it?
No. Migrating an existing website to Cloudways does not make it compatible with the AI editor.
The website must be created as a new AI Website Builder application from the supported creation workflow.
Can I use the AI editor after replacing the AI-generated website with another website?
No. If the AI-generated website is replaced, overwritten, or converted into an unsupported website configuration, the AI editor may no longer work as expected.
The AI editor should only be used with the website originally created through
Cloudways AI Website Builder.
Supported and Unsupported Workflows
Can I clone an AI Website Builder application to an existing server?
No. Cloning an AI Website Builder application to an existing server is not currently supported.
You must use the supported AI Website Builder application creation process.
Can I clone an existing application and enable AI Website Builder on the cloned application?
No. Cloning an existing application does not enable AI Website Builder or the AI editor.
The AI Website Builder application must be created through the dedicated AI Website Builder workflow.
Can I create a new server directly from an AI Website Builder application?
Creating or managing a new server through an unsupported AI Website Builder cloning or transfer workflow is not available.
Use the server and application options displayed during the supported AI Website Builder setup process.
Can I move an AI Website Builder application to another server?
No. Moving or cloning an AI Website Builder application to another server is not currently supported.
Is server transfer supported for AI Website Builder applications?
No. Server transfer is not supported for AI Website Builder applications.
A server transfer means transferring the ownership or management of a server from one Cloudways account or project to another.
Can I transfer an AI Website Builder application to another Cloudways account?
No. Transferring the application through a server transfer or unsupported ownership-transfer workflow is not currently supported.
Can I clone the complete server that contains an AI Website Builder application?
A server that contains an AI Website Builder application may not support the standard cloning workflow for that application.
AI Website Builder applications are excluded from unsupported cloning, transfer, or migration operations.
What does “AI website hosted will be excluded” mean?
It means an application created and hosted through Cloudways AI Website Builder may be excluded from workflows that are not supported for AI Website Builder applications.
These workflows may include:
Cloning the application to an existing server.
Cloning the application to another server.
Creating a new server through a cloning workflow.
Moving the application between servers.
Transferring the server or application to another account.
Applying the AI editor to an existing or migrated website.
The Cloudways Platform may prevent the operation, exclude the AI Website Builder application from the process, or require you to use a different supported workflow.
Can I create additional AI Website Builder applications?
Yes. You can create additional AI Website Builder applications when your account, server, and selected plan are eligible.
Each application is managed separately and may have its own plan, subscription, and monthly AI credit allowance.
Can an AI Website Builder application be hosted on any Cloudways server?
AI Website Builder applications can only be created on eligible servers and through the supported setup options shown on the Cloudways Platform.
If a server is not displayed during setup, it may not meet the current eligibility requirements.
General FAQs
Is Cloudways AI Website Builder a website hosting service?
Cloudways AI Website Builder combines AI-assisted website creation with a Cloudways-hosted application environment.
The AI creates the initial website, while Cloudways provides the supported hosting environment used to run the website.
Do I need technical or coding knowledge?
No. Cloudways AI Website Builder is designed to help users create websites without writing code.
You describe the website you want to create, and the AI generates an initial version.
You can then review and customize the website through the available editor.
Can I manually edit the generated website?
Yes. You can edit the content and design using the supported editing options available with your AI Website Builder application.
The features available may depend on the selected plan.
Does every AI request use one credit?
Not necessarily. Credit consumption may vary depending on the AI feature or action.
Review the credit information displayed before or after performing an AI action.
Can I restore AI credits after undoing an AI-generated change?
Normally, a credit is used when the AI processes a request. Undoing or manually removing the generated result may not restore the consumed credit.
Can Cloudways support transfer credits between applications?
Per-app monthly credits cannot be transferred between applications.
Top-up credit availability and assignment depend on the credit options provided on the Cloudways Platform.
Where can I check my remaining AI credits?
You can check your available monthly and top-up credits from the relevant AI
Website Builder application or credit management section on the Cloudways Platform.
Will my website stop working when I run out of AI credits?
Running out of AI credits does not normally stop the hosted website from being accessible.
However, you may not be able to perform additional AI-powered actions until:
Your monthly credits renew.
You purchase top-up credits.
You change to an eligible plan with additional credits.
Will my monthly credits renew based on my subscription date?
No. Per-app monthly credits renew on the first day of every calendar month, regardless of the original subscription date.
Can unused monthly credits be converted into top-up credits?
No. Unused monthly per-app credits cannot be converted into top-up credits.
Monthly credits expire at the end of the calendar month, while purchased top-up credits carry forward until used.
Takeaway
Cloudways AI Website Builder is designed for creating new AI-generated websites.
The AI editor cannot currently be added to an existing, migrated, or cloned website.
Each Pro application receives 20 monthly AI credits. These credits renew on the first day of every calendar month and do not carry forward. Purchased top-up credits carry forward until they are used.
Cloning AI Website Builder applications to existing or different servers, creating new servers through cloning workflows, moving applications between servers, and server transfers are not currently supported.
That's it! We hope this article was helpful.