In this KB
- How to Join for Affiliate Program
- The Cloudways Affiliate Commission Structure
- FAQs about the Cloudways Affiliate Program
The Cloudways Affiliate program aims to provide greater flexibility for earning higher commissions, access to resources and dedicated support to our affiliates.
How To Join For Affiliate Program
The signup process for Cloudways Affiliate Program comprises of three interdependent steps:
Step 1: Access Your Account
Log into the Cloudways Platform with your credentials. To join our affiliate program, click the drop-down menu icon next to Projects and select Affiliate Program.
Step 2: Complete Your Affiliate Profile
Fill out the form to complete your affiliate profile and click Create Your Affiliate Profile.
Once your affiliate profile is created, you will now be able to Access Your Affiliate Panel at the top of the page. For any further changes to your affiliate profile, click Save Changes at at bottom of the page.
Step 3: Refer and Earn
In your affiliate panel, you will see your Affiliate Link that can be used in your affiliate marketing activities.
Cloudways Affiliate Commission Structure
Cloudways Affiliate Program offers the following three flexible commission structures so that you have the freedom to earn at your own pace.
By default, affiliates are assigned the Slab commission structure that has four performance based slabs and corresponding commissions as shown below:
The Hybrid model is a recurring commissions structure with $30 upfront sign-up bonus and 7% lifetime commissions. In case you like to switch to the Hybrid commission structure, get in touch with your Affiliate Manager
The Custom Tier is exclusive, customized commission structures that are a combination of Slab and Hybrid. To opt for a Custom commission structure, get in touch with your Affiliate Manager
Frequently Asked Questions
1. What is a signup?
A: A signup is a referral who becomes a trial user.
2. What is a conversion?
A: A conversion is a referrals who upgrades the account and becomes a paying customer.
3. Why does my transaction show as $0?
A: It is because the referral has signed up for a trial, and has not become a paying customer yet.
4. Why is my initial commission/signup showing as pending?
A: The signup transaction is approved when the referred customer has upgraded the account to full by authorizing his billing details and paid at least two invoices. If the referred customer is on trial and has not upgraded the account, you will receive no commissions for that referral.
5. When do you pay out the commissions?
A: Your affiliate commission are paid via PayPal once your monthly earnings reach $250. If you hit this threshold, your earnings will be transferred at the middle of the month.
We also send payments via Wire Transfer (only available for accounts earning $1000 or more per payout cycle). To set up PayPal or Wire Transfer accounts, fill out the required information in the Affiliate Profile tab.
6. Can I add my affiliate commissions to my Cloudways account funds?
A: Yes, you can request your affiliate manager via email to add your commission to your Cloudways account funds, once the $100 threshold is met.
7. My website is not hosted with Cloudways. Can I become an affiliate?
A: Yes, you can become an affiliate simply by opening an affiliate account with us. To join our affiliate program, please sign up here. You are more than welcome to join Cloudways Platform, launch a server and host as many sites with us as you wish.
8. How do I contact you in case of issues or queries?
A: You can contact us via our 24/7 Live Chat or send an email to our Affiliate Support team.
9. I know I referred a new customer, but I can’t find them in my affiliate panel. What should I do?
A: Referred customers will be displayed in your affiliate panel only when they have upgraded their account from trial to full (after authorizing payment details). If your referred customer is not showing in your affiliate panel, the account is most likely on trial OR they have not paid their two invoices yet.
For details, send us an email containing the referred member’s name and email address, and we will update you on their status.
10. Am I required to have a paid account with Cloudways in order to become an affiliate?
A: No, you are not required to have a paid account with us. You can become an affiliate as soon as you create an account with the Cloudways Affiliate program.
11. How much can I earn through your Affiliate Program?
A: There is no limit to the amount you can earn or the number of customers you can bring in. The more customers you refer, the higher your commissions will be.
12. What should I do if I experience an error/issue on the affiliate page?
A: In such cases, please contact our support or send us an email.
13. How do I change my commission structure from Slab to Hybrid or Custom?
A: You can request your affiliate manager through an email or the affiliate chat support from your affiliate panel.
14. When do the slabs reset?
A: Slabs reset at the 1st of every month. For example, if you are on Slab 3 in the first month, your slab position will reset at the start of the second month.
15. How soon can I expect to see the the change in my commission structure?
A: If you are on the Slab structure and request to change the structure in the middle of the month, the changes will not apply immediately. Instead, you will see the impact from the beginning of the next month.
16. What will happen to my commission from the previous commission policy?
A: Your commissions from the referrals made prior to 10th May 2018 will be paid as per the previous commission structure policy.