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Cloudways Copilot

What is Cloudways Copilot and how to get started with it.

Hani Shoaib avatar
Written by Hani Shoaib
Updated over 2 weeks ago

Table of Contents

What is Cloudways Copilot?

Cloudways Copilot is an AI-powered hosting assistant that brings intelligence to managed hosting. It's designed to transform how you manage and optimize your websites by making hosting smarter, and intuitive.

AI-powered insights are Copilot’s first feature, it integrates with Cloudways alerting system, monitors your servers 24/7 and brings you instant insights into your hosting vitals. Rather than spending time troubleshooting on your own, Copilot’s AI powered insights help you maintain optimal server performance.

What do AI-powered insights do?

AI-powered insights transform how you handle server issues by:

  1. Continuous Monitoring: Actively monitors your server's critical components 24/7:

    • Webstack performance

    • Host health

    • Disk space usage

    • Disk Inode

  2. Instant Detection: Identifies potential performance issues the moment they arise

  3. Smart Diagnosis: Uses advanced AI to analyze and determine the root cause of any detected issues

  4. Actionable Solutions: Provides clear, specific & detailed recommendations to resolve the identified problems

It acts as a first responder to any issues arising in your Webstack, Host, Disk Space & Disk Inodes and that potentially cause performance problems. With AI-powered insights, your troubleshooting process is reduced to mere minutes, helping you maintain consistent website performance and avoid costly downtime.

Getting Started with Cloudways Copilot

Requesting Access

1: Visit the Cloudways Copilot public preview page.

2: Submit your Cloudways Registered email to join the waitlist.

3: If you’re accepted you’ll see a confirmation email in your inbox within 5-6 business days.

Enabling Insights

After you receive email confirmation that you’ve been accepted into the early access program, you need to:

  1. Log in to your Cloudways Platform

  2. On the main dashboard you’ll see a Cloudways Copilot ticker in the center. Click “See it in action”

  3. Click "Enable Cloudways Copilot" on the following screen.

Where You'll See AI-powered Insights

AI-powered insights are delivered through the Cloudways dashboard and on any other channels you have set up for CloudwaysBot alerts

1: Email Notifications

Whenever issues are detected with your Webstack, Host, Disk Space and Disk Inodes, you’re alerted through an email containing a detailed report on the root cause and solution steps to resolve issues.

2: Platform Dashboard

You can view your recent insight reports inside your Cloudways Dashboard by clicking “View Insights”. Click “View Details” to read the full report.

How to share your Feedback

Users can provide feedback on Copilot insights through these steps:

  1. After viewing an insight, you'll see the rating option on your dashboard

  2. Rate the usefulness of the insight

  3. For insights rated as not helpful, provide additional context through the follow-up prompt

  4. Expect a short survey after consuming sufficient insights

  5. Stay tuned for potential follow-up communications during the public preview

This feedback mechanism helps us continuously improve Copilot's performance.

Upcoming Features

Cloudways Copilot will continue to evolve with new capabilities such as more use cases for AI-powered insights, automated 1-click fixes to the issues & root causes identified as well as empowering you to take bulk maintenance actions through your Cloudways Copilot such as taking bulk backups & clearing our caches in bulk across applications.

Frequently Asked Questions

Who can request access to Cloudways Copilot?

All Cloudways users who have a primary account can request early access to Cloudways Copilot. Team members should reach out to their account owners to request access.

Will my team members see the insights as well?

Yes, team members on any primary account automatically get opted in once the primary user opts in. A team member will see the insights in their account based on the team member ACLs that have been specified by the primary account owner e.g. If a team member has full access to one server only, they'll see insights generated for that server only.

How is Cloudways Copilot different from the existing CloudwaysBot?

While CloudwaysBot monitors your servers and sends alerts, Copilot takes it several steps further. It not only detects issues, but also uses AI to help diagnose the root cause and provide specific recommendations for resolution. Think of it as upgrading from a simple alert system, to having an intelligent assistant that tells you both what's wrong and how to fix it.

Will Copilot automatically fix issues on my server?

Currently, Copilot provides diagnostics and recommendations, but doesn't make automatic changes. However, automated fixes are on our roadmap, allowing you to implement Copilot's recommendations with a single click, while still maintaining full control over your server.

Is there an additional price for using Cloudways Copilot?

During Public Preview, Cloudways Copilot remains free of any charges.

What types of issues can Copilot detect and diagnose?

Currently, Copilot monitors and provides insights for:

  • Webstack performance issues

  • Host health problems

  • Disk space limitations

  • Disk Inode usage concerns

How accurate are Copilot's AI-powered insights? Our engineering teams constantly review generated insights to identify the accuracy of diagnosis and recommendations. Our goal is to be as accurate as possible in our insights, but there is always a chance that an insight turns out inaccurate, that's where your feedback would matter the most as we use it to improve our systems continually and make them stronger.

Can I still access human support when using Copilot?

Absolutely! Copilot complements our human support team rather than replacing it. Think of it as your first responder that can help resolve common issues instantly, while supported by our expert support team available 24/7.

How do I get access to Cloudways Copilot? We're rolling out Copilot through an early access program with limited seats. You can join the waitlist by submitting your Cloudways registered email address on this page.

Is Cloudways Copilot available on classic UX?

No. It is available on Unified UX only.

Does Copilot require any setup or configuration?

Once you’ve been accepted to participate in the early access program, all you have to do is login to your Cloudways Console and click "See it in Action" on the Cloudways Copilot" tile on the main dashboard and then click “Enable Cloudways Copilot” on the next screen.

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