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How to Activate the Custom SMTP Add-on
How to Activate the Custom SMTP Add-on

In this KB, you will learn about the procedure of activating the Custom SMTP add-on on your Cloudways server using the Cloudways Platform.

Emmad avatar
Written by Emmad
Updated over a week ago

Table of Contents

At Cloudways, you can configure Elastic Email SMTP Add-on to send transactional emails (or outgoing emails) in bulk from your server, starting from as low as 0.10$ per month. Else, you can also configure an external or Custom SMTP service such as SendGrid, Mailgun, Gmail, etc.

In this article, you will learn about the procedure of activating the Custom SMTP add-on on your Cloudways server effortlessly using the Cloudways Platform. These external SMTP add-ons maximize the deliverability of emails and are considered more reliable than the emails dispatching from your cloud server.

Does Cloudways provide servers for email hosting?

No, Cloudways does not provide servers for email hosting; however, Cloudways offers different email solutions, so Click Here to read about different email add-ons Cloudways offers and which one you should pick.

How to Activate the Custom SMTP Add-on

Step #1

Log in to the Cloudways Platform, click on the Servers tab from the top menu bar and choose your target server.

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Next, click on the SMTP option from the left menu bar.

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Step #2

Now, click on this drop-down box, which prompts you to Select SMTP, so choose an option called Your Own SMTP.

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Now, you will see a few more fields down after choosing Your Own SMTP option.

  1. Select your email gateway providers from the drop-down list. If your provider is not listed, feel free to select the Other.

  2. Now, enter your Host. In this example, we are configuring Gmail SMTP on Cloudways, so we are inputting

  3. Input port. In this example, it is 587.

  4. Enter your username.

  5. Enter your password.

Please note that the email service provider gives the host and port information. Also, email service providers instruct what to use as a username and password while setting up the SMTP service.

Finally, click on the Save button.

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How to Verify SMTP Configuration

Cloudways offers you the on-site functionality of testing your SMTP settings immediately after configuring the SMTP service on the server. You can verify if emails are properly dispatching from the server by sending a test email to yourself.

  1. First, click Send Test Email.

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2. Next, enter the Sender’s email address (From address).

3. Enter your email address as the recipient (To address).

4. Finally, click Send Test Email.


The sender’s email address (From address) should be that verified email for which DNS records are properly pointed. Sender’s email with no DNS authentication will mostly land in spam.

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You will also get notified there once the test email is successfully sent.

All your outgoing emails from this server will be delivered through the SMTP gateway provider of your choice.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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