How to Create a Support Ticket

Learn how to create a support ticket at Cloudways and get the best hosting support in the world. Get in touch with our professionals today!

Emmad avatar
Written by Emmad
Updated over a week ago

Table of Contents

You can reach Cloudways Support for all your technical, account-related, and billing-related queries using Live Chat or by creating a Support Ticket available within the Cloudways Platform. Alternatively, you can search your query on Cloudways Support Center to get instant help.

In this article, we will show you how to create a ticket to get in touch with Cloudways Support.

How to Create a Support Ticket

Step #1 — Log in to Cloudways Platform

  1. Log in to your Cloudways Platform using your email address and password.

  2. Next, click “Need a Hand?“.

    Classic Interface

    New Interface

Step #2 — Create a Support Ticket

  1. Tap “Click here to create a Support Ticket.”

    Classic Interface

    New Interface

  2. Next, click Submit a Request.

  3. Fill in all the information in the form.

  4. Finally, click Submit.

    Tip

    If you are a team member, please mention your email address in the CC to get all the notifications.

Once your ticket is submitted, you will receive a notification on your registered email address. Our support team will now take care of your query and update you on the ticket as per our Service Level Agreement (SLA).

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