Once you have team member access to the Cloudways Platform, you can perform different operations in your team environment. You would be able to perform functions related to Servers, Applications, Billing, and Support depending on the level of access granted by your account owner.

What Can I Do As a Team Member?

Step 1: Activate Your Team Member Access

Once the main account owner adds a new team member, that person will receive two emails, a Welcome Email and an Activate Your Team Member Access email. The second email (Activate Your Team Member Access) includes a link to generate a password for team member access. Simply click on the Click Here option to activate and generate your password.


An email address used as a “team member” is given the choice to manage multiple accounts. However, the same email address can not be used as a “parent” account. If you wish to create an account of your own, you may use a different email address to sign up directly with Cloudways.

Step 2: Accessing Allowed Team Environment Areas

2.(a): Access to Server and Application Management Areas

If you are allowed access, you can click on Servers on the top bar to start performing different functions in the Server Management area. You can add, stop, scale, clone, or delete a server depending on allowed permissions.


You can learn how to switch between different team environments here.

Similarly, you can access Applications by flicking the switch to Applications on the top menu bar. From there, you’ll be able to manage any section in the Application Management area that you have been given access to such as domain management, installing SSL certificates, access applications via SFTP/SSH, cron management, application settings, add-ons, and migration tools.

2.(b): Access to Billing Section

If you have access to Billing, then all billing-related information will be visible from under your Account area.

2.(c): Access to Support Area

If you are allowed access to the support area, then the question mark icon in the top right-hand corner will give you access to the Knowledge Base, live chat, and create support tickets.

Step 3: Update Account Information

In the My Profile section, a team member can update his/her account including Personal details, Password, and account name by clicking on the respective fields (as shown below).

Important Notes

  • Team members are not granted permission to add new servers to an account. If you need new servers added please contact the account owner.

  • If an email address is already associated with a Cloudways account (Trial or Full), it can not be used as a team member account.

  • For SFTP/SSH access, Team members will need to generate their own credentials (check step 1b here).

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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