Cloudways

Cloudways Product

Facing a problem with your server and application? Here’s the guide to troubleshooting the problem. Can’t find what you’re looking for? Contact our support.

Troubleshooting Server and Application

In this post, you will learn about viewing your application's Access and Error logs by remotely connecting to the server via SSH or SFTP.

How to View Application Logs via SSH/SFTP

In this article, you will learn about viewing your application's Access and Error logs using the Cloudways Platform.

How to View Application Logs Using the Cloudways Platform

Diagnosing Issues

Learn how to reset file and folder permissions on the Cloudways Platform dashboard

How Can I Reset File and Folder Permissions

Here’s how you can resolve 500 Internal Server Error on your WordPress website [With Code example].

How to Resolve 500 Internal Server Error

In this tutorial, we will show how to fix the 413 Request Entity Too Large error using the Cloudways Platform.

How to Fix 413 Request Entity Too Large Error

Here we are going to explain how and where you can typically free up inodes (deleting files and folders) for our most common applications.

My Server Is out of Inodes. How Do I Solve It?

In this KB, we will discuss the four most common causes behind 502 error and what you can do in each situation.

How to Fix 502 Bad Gateway Error

404 errors are common due to misconfigured .htaccess file or file permission-related issues. Here's how you can fix them.

How to Resolve 404/Not Found Error

Most Common Issues

This KB explains why the warnings like “Incomplete SSL Certificate Chain” or “Broken SSL Chain” occur and how you can quickly fix it.

How to Fix Incomplete Certificate Chain Warning?

Cloudways offers Free Let’s Encrypt Certificate and Free Let’s Encrypt Wildcard Certificate to you for your web applications.

Fix Issue of Let's Encrypt SSL Not Renewing Automatically

SSL-related Issues

Here’s a step-by-step guide on how you can fix the mixed content issue for your WordPress website.

How To Fix Mixed Content Issue For WordPress

In this KB article, you will learn how to fix the error where WordPress asks for FTP credentials.

How to Resolve "WordPress Asking for FTP Credentials" Error

Receiving “Sorry, This File Type Is Not Permitted for Security Reasons” error? Here's how to fix it.

How to Fix the “Sorry, This File Type Is Not Permitted for Security Reasons” Error in WordPress

In this guide, we will discuss some potential causes of WordPress white screen of death error and how to fix it.

How to Fix WordPress White Screen of Death (WSoD)

WordPress-related Issues 

In this KB article, you will learn about fixing the very known 401 Unauthorized Access Error of the Magento Application.

Diagnosing Issues

Most Common Issues

SSL-related Issues

WordPress-related Issues

Magento-related Issues