How to Create a Support TicketFebruary 22, 2017

 

In this KB

  • How to access Help & Support Center
  • How to submit a support ticket 

 

Step 1: Open Help and Support Center

Log into the Cloudways Platform with your account credentials. Before creating a ticket, note that for most of the queries, CloudwaysBot is always there to assist you. In case CloudwaysBot is unable to assist, you can then create a ticket.

After logging into the Cloudways console, click on the question mark (?) at the top right of the screen. A small window will open. Click the Create Ticket button.

Note: Only customers with full accounts can submit a ticket. Trial customers are required to upgrade their accounts to enable this feature.

Cloudways Support Center

Step 2: Submit a Ticket

Once you see the Submit a request form, fill all the fields and then click the Submit button to create the ticket.

Our support team will now take care of your query and will update you on the ticket as per our SLA.

Cloudways Submit a Request Form

 

Once your ticket is submitted, you will receive a notification at your account’s primary email address.

Important Notes:

If you are a team member, then make sure to mention your email address in the message so that you can get notified as well.

Have Questions? You can start a discussion on Community Forum

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