Introducing Cloudways Community Forum. Start Discussions and Get Instant Help From Cloudways Community. JOIN NOW

How to Resolve “WordPress Asking for FTP Credentials” ErrorNovember 24, 2016


In this KB

  • Launching SSH terminal
  • Navigate to wp-config.php File
  • Fixing WordPress FTP credentials error


In this entry, you will learn how to fix the error where WordPress asks for FTP credentials. A sample of the error is shown in the screenshot below:

WP Plugin

The error usually occurs when define(‘FS_METHOD’,’direct’); in wp-config.php is missing. This function allows the current user to edit or install files in your folder. Here is how you can remedy this issue:

Step 1: Go to Server Management

Log into the Cloudways Platform with your credentials. Click on Servers in the top menu bar and then select your target server from the list.

Server Management

Step 2: Launch SSH Terminal

Now, click Launch SSH Terminal button inside the Master Credentials tab. You can also connect your server using SSH client (PuTTy).

Launch SSH Terminal

Step 3: Navigate to wp-config.php File

Type the following command to edit the wp-config.php file:

Now, press i to start editing the file and paste the following code:


After pasting the code, press the ESC key and type :wq! to save and exit the file.

That’s it. You should no longer be able to receive the WordPress FTP credentials error.

Have Questions? Ask From Our Helpful Community

Comments are closed.

Still need help? Our support team is waiting to help you. Ask them now