Cloudways, being a Malta based company is required to charge Value Added Tax (VAT) to EU customers.
However, EU business customers can get an exemption from this charge by adding their valid VAT ID while upgrading their accounts. You can also provide us with your VAT number along with the Company name by emailing us at email@example.com.
Once your VAT has been verified on VIES, your invoices shall be exempted from its charge.
NOTE: Customers registered in Malta will receive VAT on their invoices regardless of having a valid VAT ID as per the Maltese VAT Act.