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How to Activate the Elastic Email Add-onJanuary 6, 2016


In this KB

  • Selecting Elastic Email Add-on
  • Activating Elastic Email Add-on


Elastic Email is a simple and fast email delivery service for high volume transactional emails. You can use it to ensure correct and timely delivery of all the emails you are sending from your server. To activate it, just follow these easy steps.

Step 1: Go to Add-ons

Log into the Cloudways Platform with your credentials. Click on the Grid icon from the top menu bar. Then select Add-Ons.

select add-on

Step 2: Choose Elastic Email Add-on Package

Select the Elastic Email add-on from the list and update the subscriptions by clicking the Edit icon.

elastic email add-on

Select a package based on your monthly email volume (total number of emails per month sent from the server). If you need a higher package, then add the number in the Notes field. Click Subscribe when done.

subscribe elastic


Step 3: Activate Elastic Email Add-on

This add-on is manually activated, and subscriptions are carefully reviewed to avoid abuse. Once you have subscribed, the status for the add-on changes to Pending, while our team goes over it. Once it has been approved, you will receive a confirmation email and the add-on will be activated.

add-on pending

Step 4: Configure Elastic Email Add-on

Once your Elastic Email add-on has been activated by our support team, you will need to activate it on your desired server. To do so, go to the SMTP section of the Server Management area of your server, select Elastic Email add-on from the drop-down menu and then click on Enable button.

configure elastic email add-on

Note: To maximize deliverability Elastic Email recommends to set/update the SPF record for the domain(s) from where you will send an email. You can set/update the SPF record from your domain’s DNS provider (usually the domain’s registrar). Your SPF record should look like this (if you only send email for that domain from the Cloudways server you are activating the add-on for):

Type: TXT Record
Host/Name: @
Value: v=spf1 mx ~all

Contact support if you have any problem during this process.

Have Questions? Ask From Our Helpful Community

3 Responses

  1. Mauro Iman says:

    How would you configure SPF in the DNS records for a single domain?

    I have a server, and I run multiple apps, with different domains, I want to configure the DNS record properly for each domain.


    • Cloudways says:

      Hi Mauro,

      You can configure SPF as a TXT record for a given domain at your domain registrar. The SPF record should be like this:
      Type: TXT Record
      Host/Name: @
      Value: v=spf1 mx ~all

      For further assistance, please contact our support via our Live Chat.

      Cloudways Team.

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