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How to Change the Master CredentialsJune 7, 2014


In this KB

  • Brief description of Master credentials
  • How to update Master credentials from Cloudways Console


Master credentials are the most powerful credentials on a server and give SSH and SFTP access to ALL applications in the server. The account owner has access to Master Credentials for all servers by default and can grant Team Members access to them via the Team feature.

If you are the account owner and want to change Master Credentials of any server, you can easily do it from the console. Following steps detail how you can change Master Credentials.

Step 1: Go to Server Management

Log into the Cloudways Platform with your credentials. Click on Servers on the top menu bar. Then, click on your target server from the list. This will take you to the Server Management area.

Server management

 Step 2: Update Master Credentials

Now under the Server Management area, click on Master Credentials. You can edit your username and password by via the editor and set them as per your preference. Click on the Save button once done.

You can use your Master Credentials for both SSH and SFTP to access your server/applications. To find out the name given to a folder for a given application, check this KB.

Master user select

That’s it. You have learned how to update Master Credentials for all your servers.

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