Clients’ security has always been an utmost priority of Cloudways as we believe in a safe and secure web; therefore, our teams are always pushing towards making your experience better and better with enhanced security. Our previous efforts include introducing the Two Factor Authentication (TFA) and a new password policy for the Cloudways Platform to avoid any intervention.

Why am I Receiving a “New Login Alert”?

We have made improvements in our monitoring system that will send an alert to your registered email address or phone number if any unusual login attempt is made on the Cloudways Platform regardless if you are the main account owner or a team member. Here, an unusual login attempt refers to the following scenarios.

  1. You are using an unfamiliar/unrecognized/unregistered browser or device.

  2. The device you logged in from is in someplace other than your usual location.

  3. You have cleared your browser history and/or data cache, including cookies.

  4. You are logging in from a private or incognito window.

In an event, when you have the Two Factor Authentication (TFA) activated and an unusual login attempt is made, our monitoring system will notify you of the login activity via email once the TFA code is entered while logging in. If you do not have a Two Factor Authentication (TFA) setup, then you will receive a 6-digit verification code via email, or phone number based on your preference (by default, email is chosen) to be entered while logging in.


The verification code’s validity is 24 hours and one verification code can be used only once.

Verification code (in case of unusual login) can be requested on the registered email address or the phone number, and this preference can be set easily using the Cloudways Platform. Moreover, this extra security measure can be turned off, which means that no verification code will be sent, but you will be notified in case of unusual activity.

The following steps will demonstrate how you can change the preference of receiving the verification over your email or phone number and also how you can turn off this action.

Step# 1

Log in to the Cloudways Platform, click on the Profile icon from the top menu bar.

Next, click on the ACCOUNT button.

Now, switch to the SECURITY tab in the account settings.

Step# 2

You will see several options under the NEW LOGIN ALERT section such as:

  • Send code to the registered email address — This option will be selected by default and it means that a verification code will be sent to your registered email in case of unusual login activity.

  • Send code to the registered phone number — This option will only be clickable if you have added your phone number to your profile and it means that a verification code will be sent to your registered phone number instead of your email address in case of unusual login activity.

  • Send email notification only — This option means that you will only be notified by Cloudways in case of unusual login activity but no verification code will be sent.

So, you can choose which option is best for you, and finally, click on the SAVE button.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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