To enhance account security, Cloudways has added Two Factor Authentication (TFA) as a secondary layer of protection to make sure that only you are able to log into your Cloudways account. We strongly recommend activating TFA for your Cloudways account!

When TFA is activated for your account, accessing your account requires both the login credentials and the TFA code.

Enabling Two-Factor Authentication for Your Cloudways Account

Step 1: Activate TFA for Your Cloudways Account

Log in to your Cloudways account and go to the Account section.

Next, go to the Security tab and click the Activate TFA to start the process.

At this point, you need to install a third-party authenticator application on your phone. While you can opt for any Time-based One-Time Passwords (TOTP) authenticator application you trust, we recommend Google Authenticator or Authy 2-Factor Authentication.

Step 2: Connect Application with the Cloudways Account

When you click the button, a popup with a QR code and a key will appear. Scan the QR code with the authenticator application to connect the application with the Cloudways account. Next, enter the six-figure verification code generated by the application in the popup.

Alternatively, you can manually enter the key to connect the application with the Cloudways account. Click the Verify button to complete the process.

Scan the QR code with the authenticator application to connect with the Cloudways account. Next, enter the six-digit verification code generated by the application and click verify.

Alternatively, you can manually enter the key to connect the application with the Cloudways account.

Step 3: Download Backup Codes (Optional)

There is always a chance that you could misplace the TFA-enabled device. In such cases, Cloudways allows the option of backup codes for logging into your account.

Although this step is optional, we strongly suggest you generate backup codes.

To generate your backup codes, go to the Account section and then the Security tab. Click the Generate Code link.

A screen will display twelve backup codes that you can copy download.

We suggest you keep the codes at a secure location. Each backup code can be used only once.

Login to your TFA activated Cloudways Account

Logging into your TFA-activated account is a two-step process. In the first step, you will see the regular login screen where you enter the registered email and password. On the next screen, you will be asked to enter the one-time TFA code generated by the authenticator application.

If you don’t have the authenticator application or would like to use one of the Backup codes, click the “Try Another Method” button.

Important Notes

  • Both the primary account owner and team members can activate TFA for the account.

  • In addition to the authenticator application and backup, you can ask for the verification code to be sent to the registered phone number. This option is available only to the primary account holders.

  • You have an option to let the system remember your computer for 30 days.

  • If you need to deactivate TFA for your account, go to the security tab and click the Deactivate TFA.

You can ask for the TFA code to be sent to your registered phone number.

Or use a backup code to log in.

Deactivating TFA on Your Account

While we do not recommend it, it is possible to deactivate TFA on your account.

For this, go to the Security tab of the Account section and click the Deactivate TFA button.

Once the process ends, the screen reverts to the activate TFA option.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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