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You can recover deleted applications and servers on Cloudways Flexible and deleted applications on Cloudways Autonomous within fourteen days (14) of deletion using the Cloudways Platform. The application or server you try to recover must be backed up at least once. Previously, only Cloudways Support could recover an application or server for you, but now you can take full advantage of this utility.
How to Recover a Deleted Application and Server
First of all, please select your platform:
Cloudways Flexible
This section has two sub-sections: the first explains how to recover an application, and the second describes how to recover a server.
Important Notes
Only users with a full account can use this feature.
Deleted servers or applications must have an available backup to be recovered.
Deleted staging applications can not be recovered.
When you recover an application, it doesn't check the minimum requirements, settings, and packages required to run on that particular server, so please ensure your application is fully compatible with the server.
When you recover a server and downscale it, the system does not check whether the applications on that particular server will remain compatible with the smaller server size, so please ensure your server is fully compatible.
How to Recover a Deleted Application
You can easily recover your deleted application on the same or different server.
Application recovery means your application's web files and database are recovered from the last available backup. In other words, only the contents of your public_html and private_html directories, along with the database, are recovered.
Important
The recovered application(s) should be treated as a new application. The new application has a new default Cloudways Application URL; therefore, domains and any associated DNS records must be updated to take the websites live. If you recover your application on a different server, you must update A records to point your domain to a new server.
Log in to your Cloudways Platform using your credentials.
From the top menu bar, open Applications.
Next, click Recover Application.
Classic Interface
New Interface
From the given list, choose your Application and click Recover Application.
Classic Interface
New Interface
You can recover your application on the same server, a different server, or a new server. In this demonstration, we select the server where it was hosted before.
Finally, click Continue.
Classic Interface
New Interface
The application recovery may take a few minutes, depending on the size. If you would like more information, please visit the FAQs section below.
Classic Interface
New Interface
How to Recover a Deleted Server
Server recovery means all your applications hosted on that deleted server are recovered from the last available backup. This recovery process also includes all the application’s web files (the contents of public_html and private_html directories) and databases.
Important
The recovered server and application(s) should be treated as new servers and applications. The new server will have a different IP address, and the applications will have a new default Cloudways Application URL, e.g., http://wordpress-544566-1745104.cloudwaysapps.com; therefore, domains and any associated DNS records must be updated to take the websites live.
Log in to your Cloudways Platform using your credentials.
From the top menu bar, open Servers.
Next, click Recover Server.
Classic Interface
New Interface
From the given list, choose your Server and click Recover Server.
Classic Interface
New Interface
Here, you can change your Server Specifications, such as infrastructure provider, server size, application web files & database size (in the case of AWS and GCP), and server location.
Finally, click Recover.
Important
Please note that you can not select a server of a lower size. It has to be the same size or bigger.
Classic Interface
New Interface
The server recovery time may vary depending on the size of the applications. If you would like more information, please visit the FAQs section below.
Classic Interface
New Interface
Cloudways Autonomous
Here's how you can recover your application on Cloudways Autonomous.
Important Notes
Only users with a full account can use this feature.
Deleted applications without any available backup cannot be recovered.
Deleted staging applications can not be recovered.
How to Recover a Deleted Application
Application recovery means your application's web files and database are recovered from the last available backup. In other words, only the contents of your public_html and private_html directories, along with the database, are recovered.
Important
The recovered application(s) should be treated as a new application. The new application has a new default Cloudways Application URL; therefore, domains and any associated DNS records must be updated to take the websites live.
Log in to your Cloudways Platform using your email address and password.
From the left menu bar, select Cloudways Autonomous.
Next, click My Applications.
Next, click Recover Application.
From the given list, choose your Application and click Recover Application.
The application recovery may take a few minutes, depending on the size. You can go ahead and visit the FAQs section below to get more information.
That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.
FAQs
Can I recover an application to a different server if the original server is deleted?
Yes, you can choose to recover your application on a different available server or a new server.
Which backup is used to recover the application/server?
The recovery feature will always seek the latest backup to recover your server or application. Please note that your applications' previous restore points will not be available after application recovery.
Why am I getting the error “We restore servers with at least one Application. Please restore Application instead.”?
To recover a server, you need to have at least one backup of the mentioned server before it was deleted. Cloudways Platform automatically takes a backup of your whole server within 24 hours of creation, or you can take an on-demand backup.
Why am I getting the error “Unfortunately, there is no backup available for this Application.”?
It means the application you are trying to recover has no backup available; therefore, it can not be restored. Applications with at least one backup can be recovered.
My trial period has expired, and I just upgraded my account. Can I still recover my applications and servers?
Yes, you can recover your applications and servers within fourteen days (14) of deletion if they have at least one backup available. Please remember that once your server is recovered, you must update the corresponding DNS records and configure your SSL certificates.
Why am I getting an error message stating, “Server does not have enough space. Please select a different server to restore an application or create a new one?”
It indicates that your chosen server does not have enough storage space to recover your desired application. You can optimize your server disk space or scale up the existing server. Alternatively, you can recover your application to a different available server.
Why is my deleted application/server not on the recovery list?
The following are the reasons if you do not see your desired application or server to recover:
Your backup's fourteen-day (14) retention period might have expired; hence, the backups have been removed.
You have just deleted an application/server, and they are removed from your Cloudways Platform; however, the process is still in progress. In this case, we suggest waiting for a few minutes and trying again.
You are trying to recover a staging application.