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Important Announcement for Rackspace

The Rackspace Catch-All feature is deprecated as of October 31st, 2022. As a result, new users will not be able to use this feature; however, existing users using the feature will continue to work for the time being. This feature will reach end-of-life by December 31st, 2022.

If you need mailboxes for your domain (e.g.,, we have partnered with Rackspace to offer their reliable Rackspace Email service. For just $1/month per mailbox, you will receive a fully-featured email experience managed by Cloudways that you can trust. You can set up mailboxes, aliases, mail forwarding, and add catch-all addresses for your domains.

How to Use Rackspace Email Add-on

In this step-by-step tutorial, you will learn about using the Rackspace email addon.

Step #1 — Setting up Addon and Mailboxes

Log in to your Cloudways Platform using your email address and password.

  1. From the top menu bar, click Grid.

  2. Then, select Add-ons.

  3. Click the Edit icon to start activating the Rackspace Email add-on.

  4. Enter the email address you want to create with Rackspace.

  5. Enter your password. The password should contain at least eight characters, including a combination of uppercase, lowercase characters, and a number.

  6. Next, click Save Changes.


    You can add additional mailboxes simultaneously by clicking + Add Mailbox.

  7. If you want to add any mailbox later, you can click Add Mailbox.

    You can access your Rackspace mailboxes through webmail or email clients.


Step #2 — Setting up Aliases

Aliases allow you to create additional email addresses that point to existing mailboxes without creating separate ones.

For example, if you have a mailbox:, and you want to receive emails at another email address: without having a separate mailbox, you can set up the alias: that points to Now, you only need to log in to and check out the emails received at both addresses.

  1. To set up an alias, visit Aliases.

  2. Enter the alias and select the domain from the dropdown menu.

  3. Next, select the email address you wish to be a member of that alias. Click Add.

  4. Click Save Changes to confirm the changes.


    You cannot have aliases with the same name as the mailboxes or alias of aliases.

Step #3 — Setting up Mail Forwarding

You can also forward the emails in your mailboxes to other mailboxes hosted on and outside Cloudways.

  1. To set up mail forwarding, visit Forwarding Mail.

  2. Select the mailbox for which you wish to set up mail forwarding from the dropdown menu.

  3. Next, enter the email address where you want to forward the emails. If you wish to save copies of the forwarded email, please check Save Copies of Forwarded Email.

  4. Finally, click Save Changes to confirm.


    To set up another mail forwarding, click Add Email.


    You can forward emails to a maximum of 4 email addresses

Step #4 — Setting up Catch-All Address

You can create Catch-All addresses that receive all emails sent to incorrect/non-existent mailboxes on your domain. This feature ensures that the email is still received on your domain even if the sender makes mistakes in typing the email address.

To set up a catch-all address, go to the Catch-All tab. In the first dropdown, select the domain and the email address from the second dropdown to set up the catch-all address. Finally, click Save Changes to confirm.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.


For $1/month, will I get the same services as Rackspace provides with direct accounts?

Yes, you will get all the same features using Rackspace Email Addon that you will get directly from Rackspace, i.e., 25GB mailbox, Secure IMAP (Outlook & Mobile), domain aliases, Web-based, anywhere access, and a lot more.

Can I set up a separate Rackspace account for my clients?

Yes, you can set up a separate Rackspace account for your clients. You need to provide us with the domain and email box details.

How can I configure Rackspace email settings (IMAP/SMTP) on my outlook / IOS/mobile application?

Please look at this helpful support KB for Rackspace email clients configuration.

What is the difference between POP3 and IMAP?

POP3 is used to download mail to a single device. The primary usage of POP3 is to import emails and delete them from the sender location. On the other hand, IMAP connects multiple devices to forward email.

How to recover a deleted mailbox?

If you want to recover your Rackspace mailbox after deleting it, you can contact us via chat or create a support ticket. This way, we will try to recover your mailbox with all the old emails if possible. If you try to recreate the same mailbox, it will be created, but old emails will not be recovered.

Can I use Rackspace for transactional (server’s outgoing) emails?

Rackspace is for mailboxes (e.g., sending and receiving emails. In contrast, a transactional email service is used for outgoing emails only, i.e., emails (subscribers, order confirmation, marketing, etc.) sent from applications/websites.

Furthermore, Rackspace is limited for outgoing emails, and you cannot use it for mass volume transactional emails. We suggest you use our SMTP (Free) or Elastic Email (Paid) Add-ons as an alternative.

How can I add multiple addresses per domain and forward these emails to different and unique addresses?

You can do that by using the Alias feature. Alias is used to forward all emails from an alternate account to your primary email id. For example, if you have an email and an alias as, all mail sent to would be forwarded to

Is there any additional cost for using an alias?

Creating an Alias generates no additional cost.

Can I have more than one Alias for an email account?

Yes, you can set up multiple aliases.

Is there any limit to using an alias?

There is no limit to using an alias with the same domain for your mailbox.

What is email forwarding?

Email forwarding is when mail is forwarded from one account to another.

How do I forward the Rackspace email?

This can be done directly through the Rackspace add-on; please refer to the KB section.

Alternatively, you can also set this up from your Rackspace webmail directly. Go to Settings > Incoming mail > Forwarding.

Is there any additional cost for email forwarding?

There is no additional cost for forwarding emails.

What are catch-all emails?

Catch-all email is when you have an email sent to any mailbox within your domain, and it is being forwarded to a single mailbox. For example, if you have a mailbox and use catch-all email, then any email sent to would be forwarded to

How do I set up my email to catch all mail?

This can be done directly through the Rackspace add-on; please refer to the KB section.

Can you migrate my email from my old hosting to Rackspace?

Yes, you can avail this option when you subscribe by updating this in the notes section.

Is there any cost for email migration?

Yes, we charge $10 for email migrations per mailbox.

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