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How to Create, Edit, and Delete SFTP and SSH Credentials
How to Create, Edit, and Delete SFTP and SSH Credentials
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Written by Cloudways Product
Updated over a week ago

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Cloudways offers SFTP and SSH access to connect to your applications easily and perform your workflows. Whether you're a developer, website owner, or part of a business team, these secure protocols unlock many possibilities.

You can upload, download, and manage files for content updates, manage media uploads, or troubleshoot issues promptly by accessing log files and configurations. With SFTP and SSH, your Cloudways hosting experience becomes not just a service but a tailored solution that adapts to your unique needs and empowers you to manage your websites with ease.

How to Create, Edit, and Delete SFTP and SSH Credentials

First of all, please select your platform:

Cloudways Flexible

In Cloudways Flexible, there are two types of credentials:

1. Master Credentials

Master Credentials live in the context of servers, so each server has one set of Master Credentials that can be used for SFTP and SSH connections.

Access Master Credentials

Log in to your Cloudways Platform using your email address and password.

  1. From the top menu bar, open Servers.

  2. Next, select your desired server.

    Classic Interface

    New Interface

  3. Under Server Management, you can find your Master Credentials with the server's public IP address.

    Tip

    Copying these credentials (username and password) is as simple as clicking on the required field (username, password), and it will automatically be copied to your clipboard. Optionally, you can view the password by clicking view.

    Classic Interface

    New Interface

Edit Master Credentials

  1. Editing the credentials can be done by clicking the edit next to the Master Credentials.

    Classic Interface

    New Interface

2. Application Credentials

Application Credentials give SFTP (you can enable SSH, too) access to a specific application only on a server. As Application Credentials, you can also use them for remote MySQL access.

Application Credentials live in the context of applications, so each application has one set of Application Credentials that can be used for SFTP and SSH connections, but you can also create new credentials for your team members. Here's how to view these credentials:

Access Application Credentials

Log in to your Cloudways Platform using your email address and password.

  1. From the top menu bar, open Application.

  2. Next, select your desired application.

    Classic Interface

    New Interface

  3. Under Application Management, you can find your Application Credentials with the server's public IP address.

    Tip

    Copying these credentials (username and password) is as simple as clicking on the required field (username, password), and it will automatically be copied to your clipboard. Optionally, you can view the password by clicking view.

    Classic Interface

    New Interface

Add Application Credentials

After creating a new application, you can create customized sets of credentials for the said application by following the below-mentioned steps:

  1. If you are creating the first application user, then click on blank spaces next to the username and password and type your username and password. Else, click Add and a new dialog box will appear, prompting for username and password.

  2. Once done, click Add.

    Classic Interface

    New Interface

Edit Application Credentials

If, for some reason, you deem fit to change your application credentials, this can be achieved by clicking edit as shown below:

Important

Account owners can create multiple Application Credentials (e.g., for collaboration). Team members can create one set of Application Credentials for each application they have access to.

Classic Interface

New Interface

Delete Application Credentials

Deleting your application credentials can be done by clicking trash.

Cloudways Autonomous

In Cloudways Autonomous, you have a default set of credentials created when you launch an application. You can use those credentials to connect to your application remotely via SSH and SFTP and also for remote MySQL access. However, if you wish to create more credentials for your team members, you can create them by following the steps below.

Access Default Credentials

Log in to your Cloudways Platform using your credentials.

  1. From the left menu bar, select Cloudways Autonomous and click My Applications.

  2. Next, choose your desired application from here.

  3. Next, click Manage Access.

  4. Under SSH/SFTP, you will find the default credentials of your application.

    Tip:

    Copying these credentials (username and password) is as simple as clicking on the required field (username, password), and it will automatically be copied to your clipboard. Optionally, you can view the password by clicking view.

Edit Default Credentials

If, for some reason, you deem fit to change your application credentials, this can be achieved by clicking the edit icon as shown below. Please note that you can only update your password here.

Important

Account owners can create multiple Application Credentials (e.g., for collaboration). Team members can create one set of Application Credentials for each application they have access to.

Add New Credentials

After creating a new application, you can create customized sets of credentials for the said application by following the below-mentioned steps:

  1. First, click Add SFTP User.

  2. Next, you will be prompted to enter the username and password.

  3. Once done, click Confirm.

Delete Credentials

Deleting your application credentials can be done by clicking trash.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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