How to reset the permissions of your applicationDecember 11, 2015


With our Team feature, multiple users can collaborate to maintain a given application. Although we always advise setting permissions as 775 (folders) and 664 (files) to avoid any issues, there can be situations where wrong file permissions occur (uploading files or decompressing a zip with wrong permissions …). This can result in an account owner not being able to update files and folders for his/her own applications.

Symptoms of wrong permissions are typically variations of a “Permission Denied” message:

Error: rm /applications/ptoghijpqg/public_html/wp-content/advanced-cache.php: permission denied

Upload of file was successful but error occurred when setting permissions and/or timestamp.

Could not copy file: wordpress/wp-settings.php

/applications/hdjwudkwk/wp-content/themes/new-theme – Unable to create server folder. An error occurred. Please contact your administrator.

Essentially if you see any of these errors or anything that looks like these errors (those containing words like “forbidden”, “denied”, or “failed”), then it is probably safe to assume that you need to reset permissions.

Account owners (or team members with Full Console privileges) can very easily reset the permissions of any application following these simple steps.

Step 1: Go to Application Management

Tap on “Applications” on the top menu bar and select your target application from the list.

Application Management


Step 2: Reset permissions

  1. Under “Application Management” section, choose “Applications Settings” option.
  2. Then click on the “Reset” button under the “Reset Permissions” header. 

Reset Permissions

Clicking the Reset button will:

  • Make sure that permissions are properly set to 775 (folders) and 664 (files) for all folders and files of the application.
  • Change the ownership of all the files and folders of the application to the Master user.

This will ensure that the account owner (via Master credentials) and all the team members (via Application credentials) have proper access to all application files and folders.

One Response

  1. Michael Lo says:

    Option 2 images are out of date – should be referring to the Master Credentials section of the Server Management tab rather than the Application Management tab

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