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Enabling Two-Factor Authentication for Your Cloudways AccountApril 8, 2015


In this KB

  • What is Two-Factor authentication?
  • How to enable Two-Factor authentication on Cloudways Console


At Cloudways, we take security very seriously, and we allow customers to enable two-factor authentication to access their accounts.

With two-factor authentication, you need to provide two pieces of information to be able to access to your account. One is your username and password, and the other is a code sent to your mobile phone. Which means that even if someone gets your username and password, they still need to steal your mobile phone to compromise your account.

Currently, we support Google Authenticator or Authy as applications to generate tokens on your smartphone.

Let’s go over the simple steps to enable two-factor authentication for your account.

Step 1: Go to Account Area

Log into the Cloudways Platform with your credentials. Navigate to profile icon and then click on the Account option.

Step 2: Install Google Authenticator or Authy and Get Activation Code

Navigate to the Account area and select the Security tab.

Before enabling Two-Factor Authentication you will need to have Google Authenticator/Authy on your smartphone if you have one please ignore this step and in order to install it please follow steps mentioned below:


Two Factor Authentication

  • Now, to create a new account on your smartphone app, you need to scan the QR code provided in the Security tab.
  • Once done, an activation code is shown on your smartphone app, input it in the Activation Code field and click Activate TFA.

Step 3:  Enable Two-Factor Authentication

Now, return to the Account area and click on the Security tab.

Two-factor authentication should now be enabled!

Step 4: Sign-In With Two-Factor Authentication Enabled

After the usual username/password prompt, you end up with this additional screen where it asks for the TFA code from your mobile.Enter TFA

Enable Let two-factor authentication remember your computer for 30 days and you will be prompted to enter a verification code once every 30 days (per browser) or after deleting your browser’s cookies.

If you want to deactivate two-factor authentication, just go back to the Account area > Info Details and click on the Deactivate TFA. Once deactivation is done, click on the Save Settings button to save the new configuration.


Note: Both the Primary account holder and Team member could enable TFA on their accounts.

Have Questions? Ask From Our Helpful Community

4 Responses

  1. Adrian Ting says:

    I had tried out Cloudways a month or so ago and realized that the stack I’d chosen (Ruby on Rails) is one where I’d like to test out with other providers.

    Now, silly me, I went in to log but got stuck on the Two-Factor Authentication part. This wouldn’t be a problem, however I have changed phones (wiped clean the old phone) and have no way to recover the generated code. Wondering if there is anything you can do to help me access my account and cancel it.



    • Cloudways says:

      You need to contact live chat for verification. They will disable 2FA and then you will be able to access your account again and cancel if you want to do so.

      Cloudways Team

  2. Bikram K. Singh says:

    Hi, The phone I had Google authenticator installed on is broken, and I am using a new phone. Please let me know how I can use it to log in to my account. I want to setup a server.


    • Cloudways says:

      Contact live chat for verification. They will disable 2FA and you will be able to enable it again from your new phone.

      Cloudways Team

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