You can add prepayments to your Cloudways account using Credit Card or PayPal to prepay for upcoming invoices.
This is particularly helpful if you prefer to manage your billing on a yearly basis. You can prepay up to 12 months in advance based on your current usage.
Once funds (prepayments) are added, they will automatically be used to settle your future invoices until the balance is depleted.
Note:
You can view your month-to-date charges (including applied credits and discounts) from the Billing > Overview section.
Important:
If there are insufficient prepayments or credits to cover your invoice, the remaining balance will be charged automatically to your default payment method (Credit Card or PayPal).
To learn more about how Credits and Prepayments work in the billing system, refer to the article.
How Do I Add Prepayments to My Account?
The steps below explain how to add prepayments to your Cloudways account in the unified interface.
Important:
Please note that adding prepayments does not instantly pay your existing unpaid invoices. If you already have pending invoices, you’ll need to manually settle them using your preferred payment method.
Once those invoices are cleared, any remaining balance in your Cloudways Account will automatically be used to pay future invoices. Learn more about Cloudways Payments, including prepayments and Credits, in this article.
Step #1:
Log in to your Cloudways Platform using your email address and password.
Click on your profile name at the top-right corner of the Cloudways Platform
From the dropdown, select Billing.
Step #2:
Once you're in the Billing Overview section, locate the top menu.
Click on the Billing History tab to view any prepayments on your account with all details (Date, Description, Amount).
Step #3:
Click the Make a Payment button at the top-right.
Step #4:
Select Add a Custom Amount, then enter the amount you want to add.
Choose your preferred payment method (e.g., saved Credit Card or PayPal).
Click Submit Payment to complete the transaction.
You can also add a new payment method.
What’s Next?
Once you choose your payment method, you’ll be redirected accordingly:
For Credit Card(s), you’ll be taken to the secure payment processor page.
For PayPal, you’ll be redirected to log in and confirm the payment.
After the prepayments are added successfully:
You’ll receive a confirmation email.
The transaction will appear under the Transaction Details section in your Cloudways account for future reference.
That’s it! We hope this article was helpful.
Need Help?
If you need assistance, feel free to:
Visit the Cloudways Support Center
Chat with us: Need a Hand > Send us a Message
Or create a support ticket anytime.
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