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I Do Not Recognize a Charge on My Credit Card
I Do Not Recognize a Charge on My Credit Card

A troubleshooting guide regarding Credit card recognition on Cloudways.

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Written by Cloudways Product
Updated over a week ago

There can be many possibilities if you see any unrecognized charge on your credit card statement, which is not matching with your invoice amount, but we would love to be of your help and clear out any confusion. We have listed a few possibilities below to help you understand the charge.

Reasonings Behind Unknown Charges

Scenario# 1 — Partial Invoice Adjustment with Funds

If you may have added funds previously and your current invoice amount has exceeded the available funds, then the remaining amount is charged to your credit card. For instance, your available balance is $20, and your current invoice amount is $23, then the remaining $3 is charged to your credit card.

To check this out, download your latest invoice and check if a portion of the invoice amount was adjusted using the available funds.

Scenario# 2 — Multiple Accounts

If you own multiple Cloudways accounts, then there is a chance that the charge which you see on your credit card bill belongs to one of your accounts.


Still, if you are unable to locate the source of the charged amount, please contact us at [email protected] with the following details:

  • Charges details such as amount and date.

  • Last four digits of your credit card and cardholder name.

  • Copy of the bank statement showing the charges.

After reviewing all the details, we will get back to you and will do our best to assist you with the charges.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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