Your account access may be restricted due to any of the following reasons:
Due to unpaid invoices, we take a few measures to rectify the situation, such as sending reminders, stopping servers, etc. Once the servers are stopped, your Cloudways Platform access is also locked until the situation is rectified.
If you would like to pay your invoices from a different credit card, then you can update your credit card information.
Alternatively, you can also pay your invoice via PayPal.
You can also add funds to pay your current invoice and add extra funds to pay for your future invoices as well.
Once you have attempted any of these options, the system will automatically try to charge the new credit card or deduct the necessary amount from the uploaded funds. Once the invoices are paid, Cloudways Platform access will be granted.
Our abuse monitoring system may restrict your account access if it detects any suspicious activities. You may simply send an email at firstname.lastname@example.org along with your contact number. Our Trust & Safety team will validate your request and restore access upon successful validation.
That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.