Your account access may be restricted due to any of the following reasons:

  • Unpaid Invoice

  • Suspicious Activities

Unpaid Invoice

Due to unpaid invoices, we take a few measures to rectify the situation, such as sending reminders, stopping servers, etc. Once the servers are stopped, your Cloudways Platform access is also locked until the situation is rectified.

Tip

Once you have attempted any of these options, the system will automatically try to charge the new credit card or deduct the necessary amount from the uploaded funds. Once the invoices are paid, Cloudways Platform access will be granted.

Suspicious Activities

Our abuse monitoring system may restrict your account access if it detects any suspicious activities. You may simply send an email at verify@cloudways.com along with your contact number. Our Trust & Safety team will validate your request and restore access upon successful validation.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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