Payment System of Cloudways

Cloudways is a Pay-as-You-Go service; you only pay for the resources you consume. You will be invoiced for the services used in any given month at the start of the following month. You may receive an invoice between the 1st and the 6th of every month for the total resources used in the previous month.

If you have funds available in your Cloudways account, the invoice will be paid using those funds. If there are not enough funds available to pay for the entire invoice, the remaining amount will be billed to your registered credit card. You can also pay your invoice using PayPal.

You can easily estimate your upcoming invoice (as per your current usage levels) using the Real-Time Billing feature.

Pay-as-You-Go Explanation

To reiterate, Pay-as-You-Go means that you only pay for the resources you consume; therefore, any running servers and add-ons will incur charges.

If you have DigitalOcean, Linode, or Vultr servers that are stopped, the billing will still be active as resources remain allocated to your account regardless of being inactive. On the other hand, if you have AWS or GCE servers, an inactive server will incur minimal charges for disk space.

If you are looking to take a temporary break and want to stop Cloudways billing, you can read this article. If you want to cancel your Cloudways account permanently, you can read this guide.

Supported Payment Methods

The following payment methods are supported at Cloudways:

  • Credit card or Debit card (Visa, MasterCard, and American Express)

  • PayPal (only available to customers who have upgraded the account)

Please note that PayPal payments are not automated; thus, you need to manually pay your invoices using PayPal.

Authorization Charge on Credit Card

When you upgrade your Cloudways account, our payment processor Adyen charges a $1 authorization fee to verify your credit card. Please note that this transaction will be canceled and reverted upon completion of the verification process. The same procedure is applied when you update your credit card information and the transaction is reverted once the payment processor verifies the new credit card.

What Happens if the Invoice Remains Unpaid?

  • If the invoice remains unpaid due to charge failure or lack of funds, we will notify the account owner immediately via email. A reminder will also be sent after 24 hours (and an SMS alert if we have your contact number) about rectifying this situation. You will also be informed that your servers may get stopped if the invoice remains outstanding.

  • After two additional days (three days after the invoice charge failure), we will stop your servers. You will be informed that your servers may get deleted if the invoice remains unsettled.

  • After two more days (five days after invoice charge failure), your servers will be deleted.

  • After two more days (seven days after invoice charge failure), we will send you a reminder notifying you that your server backups may get permanently deleted if the invoice is still unpaid.

If you would like to pay your invoice using a different credit card, you can update your billing information. Alternatively, you can also pay your invoice via PayPal. You can also add funds to pay your current invoice and add extra funds to pay for your future invoices as well.

Charges After the Account Cancellation

Cloudways charges in arrears for the services rendered in the previous month. It is due to the Pay-as-You-Go nature of the service. If you cancel your account, you will still receive the last invoice if services were rendered before cancellation. For instance, if you delete all your servers/applications/add-ons on January 5th, you will still receive a final invoice at the beginning of February for the five days of services used in January. Once you settle your final invoice, your account will be closed.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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