The Cloudways Platform offers two kinds of credentials to give access to servers and applications. One is Master Credentials, and another is Application Credentials.

Master Credentials

Master credentials are the most powerful credentials on a Cloudways server. It gives you access to remotely access the server via SSH and SFTP and also to gain access to all applications within the entire server. You can also use these types of credentials to get remote access to the MySQL databases hosted on the same server. The account owner has access to the Master Credentials for all servers within their account. The account owner is also able to create Team Members with the Cloudways Platform; thus, granting them access accordingly by defining the role.

Accessing Master Credentials

Master Credentials live in the context of servers, to obtain your master credentials, you first need to click on your target server within the Servers section from the top navigation tab as shown in this image below:

Under Server Management, you can find your Master Credentials with the server's public IP address.

Tip

Copying these credentials (username and password) is as simple as clicking on the required field (username, password), and it will automatically be copied to your clipboard. Optionally, you can view the password by clicking view.

Editing Master Credentials

Editing the credentials can be done by clicking the edit next to the Master Credentials.

Application Credentials

Application Credentials give SFTP (you can enable SSH too) access to a specific application only in a server. As Application Credentials, you can also use them for remote MySQL access.

Accessing Application Credentials

Application credentials live in the context of applications, to obtain your application credentials, you will first need to click on the Applications from the top navigation tab and then click on your desired application as shown below:

Under Application Management, you can find your Application Credentials with the server's public IP address.

Tip

Copying these credentials (username and password) is as simple as clicking on the required field (username, password), and it will automatically be copied to your clipboard. Optionally, you can view the password by clicking view.

Deleting Application Credentials

Deleting your application credentials can be done by clicking trash.

Adding Application Credentials

After creating a new application, you can create customized sets of credentials for the said application by following the below-mentioned steps:

  1. If you are creating the first application user, then click on blank spaces next to the username and password and type your username and password. Else, click Add and a new dialog box will appear prompting for username and password.

  2. Once done, click Add.

Editing Application Credentials

If for some reason, you deem fit to change your application credentials, this can be achieved by clicking edit as shown below:


Important

Account owners can create multiple Application Credentials (e.g. for collaboration). Team members can create one set of Application Credentials for each application they have access to.

That’s it! We hope this article was helpful. If you need any help, then feel free to search your query on Cloudways Support Center or contact us via chat (Need a Hand > Send us a Message). Alternatively, you can also create a support ticket.

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